Privacy Policy

Your privacy is important to us. This Privacy Policy ("Policy") applies to services provided by FinSelf and our website, product pages, mobile or web applications, or other digital products that link to or reference this Policy (collectively, the "Services"). It explains what information we collect from users of our Services and how we use it.

FinSelf does not sell your data or train on your data. You can email [email protected] to enable end-to-end encryption at any time.

We reserve the right to change this Policy at any time by posting an updated version on this page and/or notifying the primary email address on your account.

Scope and Applicability

This Policy applies to your information when you visit our website or use the Services. It does not apply where we process personal information as a processor or service provider on behalf of our customers.

This Policy also does not apply to third-party applications or services used with our Services. Those are governed by their own terms and privacy policies.

What Information Do We Collect?

Information You Provide to Us

• Account Information. Name, email, profile picture, password, and authentication credentials.
• Payment Information. Billing details such as credit card metadata, banking information, and billing address via payment processors.
• Recordings and Other Customer Data. Audio recordings, transcriptions, screenshots, support requests, and related customer data submitted through the Services.
• Business Contact Information. Business representative details used to perform commercial agreements.
• Other Information You Provide. Information submitted through events, webinars, newsletters, studies, or direct communication.

Information We Collect Automatically

• Log Data. IP address, browser type/settings, date/time, and website interaction data.
• Usage Data. Interaction activity, accessed features, timestamps, device data, and related diagnostics.
• Device Information. Device name, operating system, and browser.
• Analytics. Cookie-based analytics to improve service quality and user experience.

Information We Receive from Third Parties

• Third-party authentication providers (e.g. Google, GitHub).
• Marketing and demographic partners.
• Service providers supporting operations.
• Public and partner sources, including M&A transactions.

How Do We Use The Information We Collect?

• Deliver, maintain, and improve the Services.
• Protect against fraud, abuse, unauthorized, and illegal activity.
• Support customer service, operations, billing, and notifications.
• Analyze service usage and performance for troubleshooting.
• Comply with legal obligations and enforce our terms.
• Support business transactions such as mergers or acquisitions.
• Create aggregated or de-identified datasets for business analytics.

Do We Share Your Personal Information?

We may share personal information with service providers and partners that support core business operations, such as hosting, payments, analytics, support, fraud prevention, and transcription providers.

We may also disclose information when required by law, during legal process, or in connection with a merger, acquisition, or reorganization.

How Do We Use Tracking Technologies?

We use cookies and similar technologies to remember preferences, analyze trends, provide relevant content, and improve the Services.

How Do We Secure Your Personal Information?

We implement technical and organizational safeguards, including encryption, secure infrastructure, and access controls. However, no security measure can guarantee absolute protection.

Data Retention

We retain personal information while your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Managing Your Privacy

You may request to review, update, correct, or delete your personal information by contacting us at [email protected].

How We Respond to Do Not Track Signals

We do not alter our practices when we receive a Do Not Track signal from a browser.

Children Under 16

The Services are not directed to individuals under sixteen (16), and we do not knowingly collect personal information from children under sixteen (16). If you believe this has occurred, contact us at [email protected].

Region-Specific Disclosures

A Note to California Residents

We do not share personal information with third parties for direct marketing purposes without your consent.

A Note to Nevada Residents

Nevada residents may request to opt out of certain data sale activity by emailing us with the subject line "Nevada Do Not Sell Request".

A Note to Users Outside the United States

Personal information may be transferred to and processed in countries outside your country of residence, including the United States.

A Note to European Residents

Where applicable, users may have rights including access, correction, deletion, restriction, portability, objection, and complaint rights under relevant data protection laws.